1. Return Eligibility

You may request a return within 30 days of receiving your order, unless a different return period is stated on the product page, at checkout, or in written communication from us.

To be eligible for a return, the item must generally be:

• Unused, unworn, and in original condition;
• Clean and free from stains, odors, damage, or signs of use;
• Returned with original packaging where applicable;
• Returned with all included accessories, tags, manuals, inserts, and parts;
• Supported by a valid order number or proof of purchase.

2. Non-Returnable Items

Certain items may be final sale or not eligible for return unless they arrive damaged, defective, or incorrect. These may include customized items, gift cards, digital products, final sale products, clearance products, and items damaged by misuse or improper care.

3. How to Request a Return

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos or videos showing the issue, packaging, and shipping label where relevant.

After review, we may offer a replacement, exchange, refund, or another appropriate resolution.

5. Return Shipping Costs

Unless the item is confirmed to be damaged, defective, or incorrect due to our error, customers are generally responsible for return shipping costs. Return shipping costs are non-refundable unless required by applicable law or confirmed by us in writing.

6. Exchanges

Exchanges may be available depending on product availability. If the requested item is unavailable, we may offer a refund, store credit, or another suitable option where applicable.

7. Refunds

After we receive and inspect an approved returned item, we will notify you whether your refund is approved. If approved, the refund will be processed to your original payment method.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

8. Order Cancellations

If you wish to cancel an order, contact us immediately. We will try to assist, but cancellation cannot be guaranteed once an order has been processed, packed, or shipped.