Arvessia is an online store operating through our official website, arvessia.shop.

You can contact us by email at peggyzuniga5007@outlook.com. Please include your order number if your question relates to an existing order.

Our business address is 31 Rue des Balances, 62000, France. Please do not send returns to this address unless we provide written return instructions by email.

After placing an order, you should receive an order confirmation email. If you do not receive it, check your spam or junk folder, then contact us for help.

Contact us immediately. We will try to assist, but changes or cancellations cannot be guaranteed once an order has been processed, packed, or shipped.

Available payment methods are shown at checkout and may vary depending on your location, currency, and payment provider availability.

Orders may be cancelled due to payment issues, inventory errors, suspected fraud, shipping restrictions, incorrect customer information, or other operational reasons.

Orders are typically processed within 1–3 business days after payment is confirmed. Processing may take longer during holidays or high-volume periods.

Delivery time varies depending on destination, shipping method, carrier performance, customs processing, weather, and other factors outside our control.

If tracking is available, you may receive a shipping confirmation email with tracking details after your order ships.

Carrier tracking systems may take time to refresh. If tracking has not updated for an extended period, contact the carrier first, then contact us if further assistance is needed.

Please check your mailbox, front door, parcel locker, reception area, neighbors, or local delivery office. Then contact the carrier and email us with your order number and tracking details.

For international orders, customs duties, taxes, brokerage fees, or import charges may apply. These charges are generally the customer’s responsibility unless otherwise stated at checkout.

Eligible items may be returned within 30 days of delivery unless otherwise stated. Items must generally be unused, in original condition, and returned with included packaging, accessories, tags, or parts.

Email us at peggyzuniga5007@outlook.com with your name, order number, email address used at checkout, item name, reason for return, and photos if the item is damaged, defective, or incorrect.

Exchanges may be available depending on product availability. Please contact us before sending anything back.

Return shipping costs are generally the customer’s responsibility unless the item is confirmed to be damaged, defective, or incorrect due to our error, or unless required by law.

After an approved return is received and inspected, we will notify you whether your refund is approved. If approved, the refund will be processed to the original payment method.

We use personal information to process orders, provide support, arrange shipping, prevent fraud, improve the website, and comply with business and legal obligations.

We usually respond within 1–2 business days. Response times may be longer during weekends, holidays, sales events, or high-volume periods.

Please include your full name, order number, email address used at checkout, a clear explanation of your question, and photos or videos if reporting a product issue.